Return & Refund Policy – Luminmart

1. Eligibility for Returns

   
   

   We accept returns for unused, unopened, undamaged daily general merchandise within 30 calendar days after the delivery date of your order. Items must be returned with original packaging, labels and accessories intact. Used, damaged, customized or clearance final-sale products are non-refundable and non-returnable.
2. Return Process

• Submit a return request via our official email: hoangthao25121992@gmail.com, please provide your order number, full name and reason for return.
• Our customer service will review your application within 2-3 business days and send you a verified return shipping address based on Colorado warehouse rules.
• Customers are responsible for return shipping costs unless the return is caused by our error (wrong item shipped, defective product, missing parts).

1. Refund Rules

• Once we receive and inspect the returned goods, refunds will be processed to your original payment account within 5–7 working days.
• Shipping fees originally paid for the order are non-refundable for voluntary customer returns.
• If you receive defective or incorrect items, we offer full refunds or free replacement at our discretion.

1. Exclusions
   
   
   Perishable goods, personal hygiene items, discounted flash sale items cannot be returned for health and inventory management reasons.